General Responsibilities
• Manage a team of 3 - 4 technical staff on day‐to‐day operational matters.
• Plan and schedule manpower deployment
• Advise customers on technical matters and suggest options to resolve the problem.
• Handles daily support enquiries; phone, email and on‐site enquiries
• Support includes troubleshooting / installing hardware (PCs, notebooks, servers, switches, networking, etc)
and software / operating system (Windows, Solaris, etc)
• Ensure timely response is being carried out by the technical staff with close supervision / followup by himself / herself
Requirement
• Mature, responsible and good time‐management skill are essential
• Requires minimum supervision
• Able to handle customers / partners / vendors in a professional manner
• Prior experience in handling technical matters, such as installing & troubleshooting hardware /software issues
is required.
• Language required : Good written and spoken English
Working location : Ang Mo Kio
Industry : IT
TECHNICAL IT MANAGER / SENIOR ENGINEER
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