Job scope:
• Handle incoming calls and enquiries
• Responsible for incident management of problem tickets, real time logging and timely follow up and closure of tickets
• To handle high volume emails and calls from users and telcos, mainly
IT/Technical problems
• To handle high volume of escalation of monitoring Asia Pacific network
• To compile routine reports on trouble tickets and call statistics
• Provide 1st level Technical and Fault isolation
• Service any necessary request from the customer routine or emergency cases and multitasking expected
• Monitor and manage call centre activities
Requirements:
• Minimum Diploma Holder in Computer Studies, Networking, Electronics &
Communication Engineering
• Min 1 yr Technical helpdesk/call center experience
• CCNA & PBX will be advantageous
• Call Center certification MCP, experience in Data Center environment is a plus
• Preferably with rotating shift experience, 24/7(8am to 8pm or 8pm to 8am)
• Excellent telephone etiquette with good customer service skills
• Possess good writing skills
• Integrity, teamwork, initiative and responsible working attitude
Please email your resumes to jensen.lee@sg.fujitsu.com
Network Engineer (contract)
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