Brief Job Description
This Operations Controller position is to provide great service to our internal and external customers, by monitoring and managing Data Centre systems and networks, to maximize availability, to alert internal and external customers to outages, escalating service affecting issues as appropriate and to restore service as quickly as possible through own efforts, or through appropriate referral.
Key Responsibilities
- Performs routine daily operations, monitoring and fault detection for Reuters managed systems and networks within the Data Centre.
- Issuance of Internal Customer Notification of serious service affecting problems and upward management escalation.
- Conducting the first level troubleshooting support for Reuters system and network problems and referral to the Implementation and Support team if unresolved.
- Help maintain processes and procedures by which services are supported and maintained reviewing and updating where appropriate.
- Liaison with counterparts within the company, on service related issues and process.
Qualifications, Experience & Core Competencies
- Possess a University degree or equivalent, preferably in Computer Science/Technology or Engineering. 1-3 years experience in computer operations is desirable.
- Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc.
- Knowledge in TCP/IP communication protocols.
- Knowledge in UNIX, MS Windows and VMS.
- Knowledge in IBM Blades hardware
- Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.
- Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.
- Capable of working with minimum supervision.
- Good written and verbal communication skills (English).
- Customer and service focused, with determination to meet their needs.
- Able to perform shift works including Public Holiday.
Salary is negotiable.
Email your resume to jobslbsg@gmail.com now!
Operations Controller needed
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