Responsibilities:
• Provide helpdesk support for desktop issues pertaining to operating systems, software applications, network and hardware failures and email problems
• Escalate any unresolved issues to higher level
• Ensure timely resolution of all logged issues accordingly to committed SLA
• Coordinate with 3rd party vendors/suppliers on hardware technical issues
• Assist in the installation and configuration of operating systems, software patches and Windows servers
Requirements
• Applicants must possess at least a Nitec in Engineering,Computer Science/Information Technology or equivalent
• Preferably bilingual in English and Mandarin to liaise with vendors/suppliers
• Applicants should be Singaporean citizens or hold relevant residence status
** Email to the email addresses indicated to apply for this position:
Sharon.tan@opusit.com.sg OR Becky.chua@opusit.com.sg
We regret that only shortlisted candidates will be notified
IT Helpdesk Agents
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