Customer Service Officer (Call Center)
Responsibilities:
• Handles incoming telephone enquiries/email, complaints and questions from members of the public.
• Performs follow-up calls/email to customers as required to resolve an outstanding query.
• Ensures that all commitment made on the calls/emails are delivered
• Escalates any queries or unresolved issues which cannot be completed within the agreed procedures.
• Undertakes any administration tasks delegated by the Team Manager / Team Leader.
• Proactively identifies areas for service and procedural improvement and makes recommendations to the Team Leader.
Requirements:
• Min Diploma in IT or related
• Min 1 year experience in customer service
• Must be able to work on shift ( 8am to 3pm, 3pm to 11pm & 11pm to 8am)
Interested candidates who wish to apply for the above position, please email us an updated copy of your resume at bs2@capitagrp.com or contact our office +65 65570880 for a confidential discussion.
Customer Service Officer
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